Today’s Customer Service Expectations: Going the Extra TWO Miles
Customer service continues to enter the public awareness, as consumers continue to have more choices and, in a down economy, even more competition for their business. Yet many customers see past the...
View ArticleStress Management in the Workplace: What to Watch Out For
Recessions are an awful time for HR managers and business owners, who are faced with the unenviable task of trimming the workforce. Every round of redundancies tears the heart out of the workforce, but...
View ArticleIs Multitasking Making You Stupid?
The ability to multi-task is something that managers are increasingly required to display. This talent, however, is not something that we are born with. Nobody teaches us how to multi-task; it’s a...
View ArticleOpen-ended questions are not meant to be answered in an interview situation
When an interviewer asks you a question that doesn’t have a clear answer, that interviewer is not asking the question to hear your answer. Your only correct response is to make the question clearer....
View ArticleSuccess in work sometimes requires that you become a success in public speaking
John was deathly afraid of public speaking. So when his employer asked him to speak to over 5,000 people at the annual convention this year, he knew he had to conquer his fear in order to achieve...
View ArticleIs Your Desk Affecting Your Productivity? Organize it in Five Easy Steps!
What’s on your desk? A computer? A lamp? Office supplies? Stacks of paper and unpaid bills? If your desk is cluttered, it may be costing you precious time by hampering your productivity. Organizing...
View ArticleFive Different Methods of Organizing Your Speech.
Many times, public speakers organize their material in a fashion that is customary for school reports, that is, the Modern Language Association (MLA)’s formal structure of: Introduction, 3 Supporting...
View ArticleNew Employee Orientation Tips
Employee orientation can be an exciting time for a new employee, but it can also be a stressful time. The new employee is learning about the new job they will be doing and is getting acquainted with...
View ArticleWhen Your Performance Review Is Going to Be Below Standards: How Managers...
By: Jacqueline Lee When a performance review is looming, you may realize with growing dread that your department won’t meet expectationswithin the time limit. You, as the manager, know that you will...
View ArticleEmbody the Material: How a Few Simple Techniques can take the Anxiety out of...
When I talk to people about public speaking, there seems to be a checklist of things that the speakers are afraid of: what if the material doesn’t sound right, what if the research isn’t sound, and the...
View ArticleThe Power of Research: How Knowing your Audience can Make or Break the...
As a teacher of, among many other things, public speaking, I’ve come across a thousand speech topics from my students that range from the utterly banal to the improbable and illegal. These students,...
View ArticleThree Things that Martial Arts can Teach us about the Business World
From Lao Tsu’s The Art of War, to Miyamoto Mushashi’s Book of Five Rings, ancient treatises on combat and strategy have been converted into practice by thousands of successful executives and...
View ArticleWhy Hiring Introverts Is Good for Business
You’ll probably know the introverts when you see them. They’ll be quieter, dressed a bit more conventionally, and will prefer to listen or ask questions than talk about themselves. They are not the...
View ArticleCustomer Complaints – How To Turn Them Into Profits
In any service-oriented business, customer complaints are an unavoidable part of the territory. However exceptional your customer service culture, and however well intentioned, there are going to be...
View ArticleGreat Employees Reveal 7 Reasons That Cause Them to Leave
The attitude that employees are expendable and replaceable is slowly changing as businesses realize that investing in good employees is the key to success. Keeping a stable workforce allows you and...
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